Digitalization and BTO
Empower your business by combining cutting-edge technology with human expertise to automate complex processes, boost efficiency, ensure resilience, and deliver smart, seamless solutions.
KYC Utility Ecosystem
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Merchants and Corporate Clients
Services that optimise and accelerate your processes, enhancing the end-to-end client journey.
Our Current Locations
Portugal
Scalable solutions for a wide range of sectors, powering Portugal’s financial and corporate institutions.
Elevate your business by partnering with smart,
strategic outsourcing
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Optimising Onboarding for Faster, Leaner Operations
Reduce time and cost by automating onboarding and data management, improving efficiency and accelerating customer activation.
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Enhanced Information Updates and Alerts
Regular updates and alerts help keep subscriber data accurate and compliant.
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Business rules automation
Speed up processes by enforcing accurate business rules, improving compliance and customer experience.
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Digital processes
Create and access all supporting documentation and metadata 24/7.
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Fraud Prevention and Quality
Automation strengthens fraud prevention and ensures consistent processing quality, delivering secure, reliable outcomes every time.
Effortless Process, Exceptional Progress
Multi-Entity Solution
Advanced front-end components for in-person channels, fully integrated with participants’ digital workflows, plus a user-friendly self-care interface for end customers — delivering a comprehensive, connected experience.
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AI-driven, optimized data collection
Eliminate physical document submissions by integrating with external sources to auto-retrieve client data. Extract ID information from cards, government IDs, and, soon, the European Digital Identity Wallet — enabling a faster, smarter experience for businesses and customers.
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Operational resilience
Hosted in high-availability data centres, with expert teams ensuring reliable service backed by proven experience managing complex processes.
Unified information repository
A common database aligned with the information-management and access-control rules defined in the operating model.
Rules Standardisation
Standardised fields and validation rules automatically apply business, legal, and internal procedures for consistent, compliant, and efficient request processing.
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Digital and Physical Archiving
Digitise and archive documents — physical or digital — with seamless import, searchable indexes, and reliable backups. Each file is tagged with a unique reference for quick, easy retrieval.
Related products
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ESG solutions
Designed to help companies report and systematize information to support banking, financial and other processes under the European ESG regulatory framework.
Smart cities
When it comes to mobility, SIBS gives more than just means of payment: it’s a facilitator of intelligent urban mobility, promoting accessibility, sustainability, interoperability, and real-time efficiency.
Optimisation of Financial Flows
360º management of your financial area: from communication with financial entities to the management of payment, receipt, and collection workflows
Other financial services (SWIFT and Instant Payments)
Services created to easily and securely connect your business to a global world.
Donations
Donations is a feature of MB WAY and MULTIBANCO developed to promote social responsibility, allowing users to make micro-donations and support charitable causes and non-profit organizations.